Plans and your subscription

0:48

Your Plan and Free Trial (0:48 video). Open on its own page

The plans

These are the current prices, the same as on the pricing page. Accounts that signed up under earlier pricing may be grandfathered on it: the Current Plan card on the Settings page always shows the plan, price and tier ladder that apply to your account, so go by that card rather than the table above. The tier you're on is picked automatically from your billable technician count — the Current Plan card on the Settings page shows your tier, your billable technician count, and the full tier ladder. There is no plan picker anywhere: the plan follows your team.

The 30-day free trial

Every new account starts with a 30-day free trial. During the first two weeks, the Overview page shows a dismissible "Want a hand getting set up?" card offering a free 15-minute setup call — see book a setup call. Anyone can also book that call directly at poolfounder.com/book-a-call.

During the trial, the Settings page shows a Free Trial card with your start date, end date, and days remaining, plus an Upgrade to Paid Plan button. Trials on the Enterprise plan see a Book a Call with Sales button instead — Enterprise is activated with sales rather than self-serve.

Add-on: a business phone line ($25/mo per line)

The one add-on is a business phone line at $25/mo per line — a published business number of your own that customers call and text, instead of forwarding to a hidden line. It's added to your existing subscription and prorated from the day you turn it on, and it's what unlocks texting. AI call answering is included in every plan and needs no add-on — the free "Keep my number" call-forwarding path answers calls too. See phone setup.

Once you have a business line, the Current Plan card on Settings lists it under Add-ons: "Business phone line — $25/mo, billed with your subscription, on the same card." Accounts that had a business number before the add-on existed show it as Free — included with your account.

Your plan status on the Settings page

The Current Plan card on Settings shows your plan, its monthly price, and a status line:

• Active — the normal state; your subscription is in good standing.
• Payment Pending — an upgrade or subscription is waiting on payment; complete the payment to activate it.
• Payment failed: update your card below (in red): your monthly payment was declined. The card description reads "Your last payment failed. Update your card under Billing below and we will charge it right away." and your To Do list shows the urgent item Your Pool Founder payment failed with an Update payment button, which opens Settings scrolled to the Billing card (/dashboard/settings#billing) and briefly highlights it. Your account keeps working while it's unpaid. Stripe retries the card on its own, but updating the card charges the unpaid amount right away and puts the account back to Active.
• Active - Canceling on {date} — a cancellation is scheduled; you keep full access until that date.

How the automatic plan changes work

• Adding a technician that crosses into a bigger tier moves your plan up automatically. The Add/Edit Employee form shows the new price before you save — nothing changes silently. On a paid subscription the prorated difference is billed right away.
• Removing, archiving, or un-assigning technicians works the same way in reverse: if your billable count drops into a smaller tier, your plan moves down automatically. You keep the tier you already paid for through the end of the current billing period, and the lower price starts at your next renewal — no credits or refunds are issued for the remainder of the period. There is no downgrade to request — it just happens.
• During the trial nothing is charged; your plan simply tracks your team so that when you upgrade to paid, you're billed for the tier that matches your team at that moment.
• Past 10 technicians (the largest self-serve tier), adding another technician opens a Book a call dialog — teams that size move to Enterprise with custom pricing.
• Enterprise plans never auto-change — Enterprise pricing is custom and managed with sales.

Cancel and reactivate

• The Cancel Subscription card on Settings cancels your plan. The confirmation explains the terms: your subscription stays active until the end of the current billing period, then cancels — there's no refund for the current period. Choose Keep Subscription to back out.
• After confirming, the plan card reads "Active - Canceling on {date}" and a Reactivate Subscription button appears — click it any time before the date to undo the cancellation and continue as before.
• While a cancellation is scheduled, automatic plan changes pause — team changes don't re-price a subscription that's on its way out. Reactivating catches the plan up to your current team size.

Update the card Pool Founder bills you on

1. 1In the sidebar, go to Settings → Account and find the Billing card — it shows the card on file (brand, last 4 digits, and expiry).
2. 2Click Update Card, enter the new card, and click Save Card.
3. 3The new card is used for your Pool Founder subscription going forward. If a payment had failed, the unpaid amount is charged to the new card right away.

Vote on the roadmap and suggest features

Our public roadmap lists what has shipped and what is In progress, Up next, and still Exploring. Anyone can read it and vote, even without an account. Votes from Pool Founder customers (shops with an active paid subscription) are counted separately. Suggesting a feature is for shops with an active paid subscription.

1. 1Open the roadmap: in the dashboard, click your name in the top-right corner and choose Roadmap, or press ⌘K and search "Roadmap" (Roadmap & Feature Requests). You can also go straight to poolfounder.com/roadmap.
2. 2To vote, click the ▲ button beside an In progress, Up next, or Exploring item. The number on it counts every vote; the smaller "N customers" line under it (shown once there is at least one) counts votes from paying shops. Click it again to take your vote back.
3. 3To ask for something new, click Suggest a feature (top of the page, or in the "Don't see what you need?" section at the bottom), fill in What should we build? and, optionally, How would it help?, then click Send suggestion.

• Signed in, you vote for your whole shop: one vote per shop, whatever your plan. Anyone on your team can add or remove your shop's vote, and it shows as the same single vote.
• Signed out, you vote as this browser: one vote per item, remembered on this device only. Visitor votes are limited per day.
• Whether a vote counts as a customer vote is decided when it is cast: an active paid subscription at that moment makes it a customer vote. A vote cast during the free trial stays a non-customer vote until you vote again after subscribing (click ▲ to remove it, then again to re-add it).
• Vote counts are public. Who voted is not shown, and suggestions are private: they go straight to the Pool Founder team and never appear on the page.
• Up next and Exploring are ordered by customer votes first, then by all votes. Shipped items keep their final counts.
• Each shop can send up to 10 suggestions a day. After that, Send suggestion shows "Thanks for all the ideas! Your team has sent the daily limit of suggestions, so try again tomorrow." Keep the title under 120 characters and the details under 2,000.

Canceling or deleting your account

Canceling your subscription is self-serve — see "Cancel and reactivate" above. Inside the app, customers, jobs, and routes are archived rather than permanently deleted, so history is never lost by accident. For permanent data deletion, contact support at support@poolfounder.com.

Frequently asked questions

Related articles