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Text Message (SMS) Program Terms

Last updated: October 19, 2026

1. Program overview

Pool Founder is business software for pool service companies, operated by Pool Proof LLC ("Pool Founder," "we," "us"). Pool service companies use Pool Founder to schedule visits, complete service reports, and invoice their customers. Pool Founder texts you about that work: who is on the way, when a visit is done, and when an invoice is ready.

Pool Founder is the sender of these messages. They come from Pool Founder's toll-free number, (866) 304-1821, start with "Pool Founder:", and name the pool service company the update is about, so you always know whose work it refers to. A pool service company that has registered its own business number with Pool Founder texts you from that number instead, in its own name. The same terms apply either way.

2. What messages you may receive

These are service messages about work you have arranged with your pool service company. They never include promotional offers or discounts.

  • Technician on the way when your technician leaves for your home.
  • Visit reminders the evening before or morning of a scheduled service visit.
  • Service report ready when a visit is complete, with a link to the report in your customer portal.
  • Invoice notices when an invoice is ready or a payment is due.
  • Review requests, only after you have rated a completed visit positively, and at most once every 90 days.
  • Replies to questions you text to your pool service company's number.

Pool Founder also texts one-time login codes to business owners and technicians who create a Pool Founder account. Those codes go only to the person signing in.

3. Sample messages

Technician on the way

Pool Founder: Hi! Chris from Blue Water Pools is on the way to service your pool. Reply STOP to opt out.

Service report ready

Pool Founder: Blue Water Pools: your pool service visit is complete. View your service report in your customer portal: https://customer.poolfounder.com/r/abc123 Reply STOP to opt out.

Invoice ready

Pool Founder: Hi! Your invoice for $120.00 from Blue Water Pools is ready. Reply STOP to opt out.

Review request

Pool Founder: Thanks for the great feedback, Jamie! If you have a minute, a review really helps Blue Water Pools: https://g.page/r/example/review Reply STOP to opt out.

4. How you opt in

You will not receive service notifications by text until you have agreed to them in one of these ways. Each method records the date and time of your consent and how it was given.

  1. You tell your pool service company. When you sign up for service, or later, you give permission for Pool Founder to text you about your service, verbally or in writing. The company records that permission when it adds you as a customer in Pool Founder, using the consent checkbox shown below. It is only meant to be checked when you have actually agreed.
  2. You turn texts on in your customer portal. The Account page of your customer portal has a text notifications switch you control.
  3. You text START, YES, or SUBSCRIBE to your pool service company's number.
The consent checkbox your pool service company sees when adding you as a customer

Customer consents to receive SMS notifications

Text updates from Pool Founder: service reminders, technician arrival alerts, and invoice notices. Message and data rates may apply.

5. Texts about a call you book with Pool Founder

Pool service business owners can book a call with the Pool Founder team at poolfounder.com/book-a-call. If you check the box below on that form, Pool Founder texts you about that call only: a confirmation, reminders the day before, an hour before, and a few minutes before we call, a note if we miss you, and one follow-up afterward. That is up to 7 texts per booking, and they stop after the follow-up. If you reply OK to confirm the call, we text back once to say thanks. Texting is optional: you can book without checking the box. These texts come from Pool Founder's sales line, (770) 520-8060, or from (866) 667-7910, and start with your name and who is texting.

The checkbox on the booking form (unchecked until you check it)

☐ Text me about this call: a confirmation, reminders, and a follow-up from Pool Founder. Up to 7 texts per booking. Msg & data rates may apply. Reply STOP to opt out, HELP for help. SMS terms and privacy.

Call booked

Hi Jamie, it's Zach from Pool Founder. You're booked for our call on Thu, Oct 2 at 3:00 PM EDT, and I'll call you from this number. Reply OK so I know you got this. Want a head start? Click around a live demo: https://poolfounder.com/demo Reschedule: https://poolfounder.com/booking/abc123 Reply STOP to opt out.

A few minutes before

Hi Jamie, Zach from Pool Founder. I'll call you in about 5 minutes from (770) 520-8060. Save it so you know it's me. Reply STOP to opt out.

We missed you

Hi Jamie, Zach from Pool Founder. I just tried calling you for our call. Call me back at (770) 520-8060 when you're free, or pick a new time here: https://poolfounder.com/booking/abc123 Reply STOP to opt out.

After the call

Thanks again, Jamie! Zach from Pool Founder. Ready to try it? Start your free trial: https://poolfounder.com/signup If we missed each other, grab another time: https://poolfounder.com/book-a-call Reply STOP to opt out.

6. Your free calculator report by text

Pool Founder's free calculators for pool service owners (how many pools, software stack, and tech pay, at poolfounder.com/tools) can text you a link to your full report. You opt in by entering your cell number and tapping "Text me the link", under a note that says what tapping it agrees to. We record the date and time. You get one text with your link for each report you ask for, and Pool Founder's sales team may call or text you about the report: your plan, or switching to Pool Founder. Entering a number is optional: every calculator can email the report instead. These texts come from Pool Founder's sales line, (770) 520-8060, or from (866) 667-7910.

The note under the button on the calculator's report form

Text me the link

By tapping Text me the link, you agree Pool Founder may text you the link and call or text you about your plan at this number. Message and data rates may apply; reply STOP to opt out. See our SMS terms.

How many pools calculator

Pool Founder: here's your pool route plan. https://poolfounder.com/plan/abc123 Reply STOP to opt out.

Software stack calculator

Pool Founder: here's your software stack report. https://poolfounder.com/report/abc123 Reply STOP to opt out.

Tech pay calculator

Pool Founder: here's the pay plan to show your techs. https://poolfounder.com/report/abc123 Reply STOP to opt out.

7. How to opt out

You can stop receiving texts at any time:

  • Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will get one final text confirming you have been unsubscribed, and nothing further unless you opt back in.
  • Turn off text notifications on the Account page of your customer portal.
  • Ask your pool service company to turn off texts for you.

Replying STOP to Pool Founder's toll-free number (866) 304-1821 stops every Pool Founder text to your number, whichever pool service company it is about. To resume, reply START.

8. Getting help

Reply HELP or INFO to any message to receive the name of the sender and how to reach support. You can also email support@poolfounder.com.

9. Message frequency and cost

Message frequency depends on your service schedule. Most customers receive one to four messages per scheduled service visit. Message and data rates may apply; contact your wireless carrier for details about your plan. Carriers are not liable for delayed or undelivered messages.

10. Privacy

Your phone number and messaging preferences are used only to deliver the messages described here. Mobile information is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Consent to receive texts is not shared with anyone. For more detail, see our Privacy Policy and Terms of Service.

11. Contact

Pool Proof LLC (Pool Founder), Kennesaw, GA
support@poolfounder.com