Email us. A founder answers.
Pool Founder is a small team, so there is no ticket queue and no phone tree. Every message lands with someone who can actually fix the problem or answer the question. We reply by email.
What to write us about
One address covers everything. Pick the closest match so your email arrives with the right subject line.
- Sales questions
Thinking about switching or starting fresh? Tell us how many pools you service and how many techs you run, and what you use today. We'll answer plainly, including whether Pool Founder is the wrong fit for you. If you'd rather talk it through, book a call and one of the founders will walk you through the product on your own data.
Email about sales questions- Support for existing customers
Something not working the way you expected? Email from the address on your account and include the customer, invoice, or route it involves, plus a screenshot if you have one. Bugs, billing questions, and permission problems all go to the same inbox.
Email about support for existing customers- Onboarding and data import
Every account comes with white-glove onboarding. Send us your customer list as a spreadsheet, a QuickBooks export, or even screenshots of your old software, and we will import your customers, pool locations, and recurring service so your first week runs on a real route.
Email about onboarding and data import- Press and partnerships
Writing about pool service software, building an integration, or running a distributor or trade program? Reach out with what you have in mind and we will get you to the right founder.
Email about press and partnerships
Before you email
Most questions are already answered in writing, and you will get there faster than we can type a reply.
- Help centerStep-by-step articles on every feature, from routing to invoicing.
- Frequently asked questionsTrials, pricing, switching, and the questions owners ask most.
- PricingThree flat-rate plans with every feature included.
Already a customer? George, the AI assistant built into the dashboard, can answer product questions and give step-by-step directions without leaving the app. Ask George first, and ask him to hand you to a human if he cannot help.
Pool Proof LLC, dba Pool Founder
Kennesaw, Georgia, USA
Built and supported from Kennesaw, where co-founder Corey has run pool routes for over 15 years. We work with pool service companies across the United States.