Pause, skip, and archive jobs

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Skip, Suspend, Transfer and Archive Jobs (1:13 video). Open on its own page

Skip a single visit

Skipping excludes one specific date without touching the rest of the schedule. It's done from the route and schedule views, or on a recurring service's page: click Skip a visit (top right), pick the date, and confirm Remove from Schedule. The job returns on its next scheduled date automatically.

Remove from a route — or set an end date instead

Removing a job from a route (from the route page's Remove Job from Route dialog) offers a gentler alternative before the delete: "Set an end date instead?" Pick a date and click Set End Date — the job keeps appearing on the route until that date, then stops automatically, and is cleaned up from the route after 7 days. Use it for a customer who's cancelling at the end of the month but still wants their remaining visits.

The Remove Now button removes the job from the route and all future occurrences immediately. Either way the job itself still exists — this only changes its route schedule.

Remove every stop from a route at once

Reorganizing your week (say, from three route days to four) or a technician leaving? Instead of removing stops one by one, empty the whole route in one step:

1. 1Open the route and switch to Recurring Schedule (All future weeks).
2. 2Click the ⋯ button (Route actions) next to the History button at the top right.
3. 3Choose Remove All Stops. The menu item shows how many stops the route has.
4. 4The confirm dialog repeats the count and route name. Click Remove {N} stops.

• Every job comes off the route for all future weeks, including any stop not yet started on today's route in progress. It works exactly like Remove Now on each stop.
• The jobs are not archived. They stay on file, unscheduled, until you add them to a route again (the route's Add Jobs to Route button, the Route Builder, or each job's Schedule page).
• Stops already started, completed or skipped today, past visits, and invoiced work orders stay as they are. Invoiced work orders can't change route, so they remain on the route and the confirmation toast says how many were kept.
• The route itself is kept, with its technician, day and start time. To retire the route too, use Archive Route in the same menu.
• Who can do it: the same people who can remove a single stop, so office roles with permission to edit routes, or a technician on their own route.
• Each removed stop is logged in the route's Schedule History (the History button). There is no Undo button for it on the route page: add the jobs back with Add Jobs to Route.

The menu item only appears on the Recurring Schedule view. On a single date, use Skip per stop instead.

Suspend and resume a job

Suspend is for recurring services. On the job's page, click More actions (⋯, top right), choose Suspend, enter a reason if you like, and pick a Restart on date if you know when service starts again. Routes skip the job while it is suspended, and a suspended job is not billed: monthly billing skips it too, so nothing is charged until it is resumed. Without a restart date the job stays paused until you click Resume on the same page (the button at the top right while it is suspended, or on the Suspended banner on Overview). From the mobile app, open the job's Job Details and tap Suspend service or Resume service under Job setup; turn on Restart on a date there to pick the date (needs the "Edit jobs" permission; see edit jobs on mobile).

With a restart date, the job goes back on its route automatically the morning of that date (your company's time zone), exactly as if you had clicked Resume, and owners and administrators get a Service Restarted notification. The Suspended banner on the job reads Suspended until the date, and the Jobs list badge shows it too. To add, change, or remove the date later, click Set restart date or Change date on the banner (Remove date in that dialog takes it off). Resuming by hand before the date clears it. For a customer who calls to stop service for a while, the Pause until a date offer in the Customer wants to cancel flow (Wants to cancel on the customer, or ⋯ → Customer wants to cancel… on the job) already does this: it suspends the job and restarts it automatically on the date you pick, and the date shows on the same banner.

Work orders have no Suspend button: a work order is booked one visit at a time, so one you are not ready for simply waits unscheduled on Work orders to schedule, or goes on hold while you wait on parts. A work order that was suspended before this changed still shows Resume.

Archive a job

1. 1On the job's page, click More actions (⋯, top right) and choose Archive (the first item).
2. 2The archive flow checks for unpaid invoices, removes the job from routes, and hides it from route building.
3. 3The dialog requires typing the job name to confirm — a deliberate speed bump so a job isn't retired by accident.
4. 4After archiving, the success toast has an Undo button if you change your mind on the spot.

Restore an archived job

1. 1On the Jobs page, click View all jobs, then turn on "Show archived jobs" under Filters.
2. 2Open the archived job.
3. 3Click Unarchive.

Archiving never deletes history — the job's past visits, notes, and records are all still there when it's restored. If you're trying to add jobs to a route and the only ones available are archived, the route's Add Job to Route screen warns you and links to restore them (see build and optimize routes).

Frequently asked questions

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