Routes close themselves overnight
A route still running at the end of its day is closed automatically overnight: the route is marked "Abandoned", unfinished stops are marked skipped with the reason "Route auto-closed", admins get a "Route Abandoned" notification, and the technician gets a push notification. From there, a one-step Reschedule Stops banner gets the missed pools back on the schedule.
The amber banner — and everywhere it appears
Open the closed route by clicking the notification (it opens the route's instance page), or from the Route Schedule by clicking the day's cell (it opens that route's day view). Both show an amber "N stops were not completed on this route" banner. Seeing and using the banner requires the transfer permission.
The banner isn't just for auto-closed routes. It appears in all of these cases:
- A route that was auto-closed overnight with unfinished stops.
- A route the technician ended early with unfinished stops.
- A completed route that still has skipped stops — unless those stops were already transferred or rescheduled.
- A route that was never started that day.
- Stops added to the day after the technician had already started — they never reached the phone.
In short: any past day view with unserviced stops offers the same one-step reschedule. Stops already completed by someone else, transferred away, or rescheduled are not offered.
The Reschedule Stops dialog
- 1Click Reschedule Stops on the banner.
- 2The dialog lists the missed stops, all pre-selected — click a row to deselect any you don't want to move.
- 3Pick the technician (defaults to the same tech) and the date (defaults to that technician's next route day).
- 4Under the date, the dialog shows which route the stops will land on for that day — or that a new route will be created.
- 5Click "Reschedule N stops" to move them.
How the reschedule works
- The move is a one-date transfer — the weekly schedule is never changed.
- The original stop gets a "Rescheduled to {date}" badge so it isn't offered again.
- If the target route is already running that day, the stops appear on the technician's phone immediately.
Rescheduling from the banner is the quick path for a single day's misses. For broader moves — a whole set of jobs to a different technician, or a permanent change to the weekly template — see transfer and move jobs.
Frequently asked questions
Does rescheduling missed stops change the weekly schedule?
No. The reschedule is a one-date transfer — the jobs' regular weekly routes are untouched, and the missed stops simply run on the chosen day.
Can I send the missed stops to a different technician?
Yes. The dialog has a technician picker (it defaults to the same technician) and a date picker (it defaults to that technician's next route day).
The technician never started the route at all — can I still reschedule?
Yes. Any past day whose scheduled stops were never serviced shows the same amber banner and dialog, including routes that were never started and stops added after the technician had already started.
Why don't I see the banner?
The banner requires the transfer permission. It also won't appear if the day's skipped stops were already transferred, rescheduled, or completed by someone else.