Use the Quo number your customers already know
If your business phone is on Quo (formerly OpenPhone), you don't have to move it. Connect Quo and Pool Founder sends your automated texts (on my way, visit reports, invoice and quote links, reminders, review requests, broadcasts) and your inbox replies from your Quo number. Texts and calls on that number show up in Messages → Phone → Inbox, on the customer's page, and to George, with Quo's call recordings, transcripts, summaries and voicemails.
Calls keep ringing in Quo. Who a call rings, voicemail, missed-call auto-replies and Quo's own AI agent are all set in Quo, not in Pool Founder. Pool Founder's AI phone assistant does not answer calls to a Quo number.
Connect Quo
- 1In Quo, open Workspace settings → API and click Generate API key. Only a Quo owner or admin can see that page.
- 2In Pool Founder, go to Messages → Phone. Before you have a phone line the page shows three choices: pick Keep using Quo (or click Set up your phone and pick it there).
- 3Paste the key into Quo API key and click Find my numbers.
- 4Under Which number should Pool Founder text from?, pick your Quo number and click Connect Quo, then Go to your inbox.
The card changes to Connected to Quo with the number and the date it was connected, and the Phone header shows the number with "on Quo" and Texting through Quo. Once connected, the card lives at Messages → Phone → Settings → Quo. Connecting needs the "Manage phone & AI front desk" permission (Owners and Administrators by default).
What comes over when you connect
- Your last 90 days of calls and texts on that number are brought into the Phone inbox and onto each customer's page, with Quo's summaries, transcripts, recordings and voicemails. They come in marked as read, and nothing is sent to anyone. The Past calls and texts box on the Quo card counts them as they arrive.
- Your customers are added to your Quo contacts, so their calls and texts show a name in Quo. A customer whose phone number is already on one of your Quo contacts is matched to it, and that contact is never changed. Contacts Pool Founder adds are kept up to date when you edit the customer, and new customers are added, every hour. The Customers in Quo contacts box shows how many are matched.
What changes once Quo is connected
- Texts go out from your Quo number. Quo charges for texts sent this way from your prepaid Quo API credits (Quo lists $0.01 per message segment in the US and Canada), so make sure your Quo workspace has credits. Pool Founder adds no charge. Texts that would have attached a photo send the photo as a link.
- Texts in. A customer's text to your Quo number lands in the Phone inbox and is matched to the customer by phone number. Unknown numbers become leads, just like texts to a Pool Founder line, and your AI texting settings (auto-reply, drafts, or off) apply.
- Texts your team sends from the Quo app are copied into the same conversation, so the thread in Pool Founder stays complete.
- Calls. Every call on the number appears in the inbox after it ends: who called, how long it lasted, a missed-call marker, the recording (if Quo recorded it), Quo's summary and transcript, and any voicemail with its transcript. Your team's side of a transcript is labeled "Team".
- Call buttons on the web open your computer's calling app (Quo, if you set it as the default) instead of Pool Founder's browser dialer, and the mobile app calls from your phone. Pool Founder can't place a call through Quo, so the call is made in Quo and logged here afterwards.
- STOP. When a customer texts STOP to your Quo number, Quo sends the opt-out confirmation and Pool Founder marks the customer as opted out, so no automated text goes to them until they text START.
- Phone settings get shorter. Only Texts, Saved replies, Notifications and Quo are shown. Calls, Assistant and Phone line are hidden because Quo handles calls.
Disconnect Quo
In Messages → Phone → Settings → Quo, click Disconnect and confirm in the Disconnect Quo? dialog. Pool Founder stops texting from your Quo number and new Quo calls and texts stop arriving. Everything already in the inbox stays. If you also have a Pool Founder business line, texts go back out from it. Connecting again (with the same or another key) replaces the earlier connection.
What Quo connect does not do
- It does not move your number. Your number stays with Quo. To move it to Pool Founder instead, see Phone setup (a number port).
- Pool Founder's AI phone assistant does not answer Quo calls, and Quo's AI agent can't look up your Pool Founder customers or schedule.
- Archiving or deleting a customer does not delete their Quo contact, and changes you make to a contact in Quo don't come back to the customer.
- Only one Quo number is connected. Calls and texts on your other Quo numbers are not brought in.
- Calls and texts older than 90 days are not imported.
Frequently asked questions
Can Pool Founder work with Quo (OpenPhone)?
Yes. Under Messages → Phone, pick Keep using Quo and connect it with a Quo API key. Pool Founder then texts from your Quo number and shows your Quo calls and texts in the Phone inbox. Calls keep ringing in Quo.
Do I have to port my Quo number to use Pool Founder texting?
No. Connect Quo and your texts go out from your Quo number. Port the number only if you want to leave Quo and use a Pool Founder business line instead.
Will the AI assistant answer calls to my Quo number?
No. Calls to a Quo number ring in Quo, and Quo's settings decide who answers. Pool Founder logs each call afterwards with Quo's recording, transcript and summary.
Who pays for texts sent through Quo?
Quo charges them to your prepaid Quo API credits. Pool Founder adds nothing.