You asked, we shipped
This is a log of real requests from Pool Founder customers and how long each one took to go live. Half of them were live within 33 minutes of reaching us. That’s 48 requests from 9 pool companies, October 26 to November 7, 2026: 37 the customer sent us, and 11 problems we caught in our nightly review of their George chats before they asked.
The clock starts when the request reached us and stops when the change was live in Pool Founder for everyone. Every request in that window that ended in a shipped change is here, slow ones included.
. Requests through November 7, 2026.
- 33 min
- Median, request to live
- 27 of 48
- Live within an hour
- 44 of 48
- Live within a day
- 9
- Customer companies
Every request, by how long it took
Each dot is one request. 12 went live in under 15 minutes, 15 more within the hour, and 17 more the same day or overnight. 4 took longer than a day, the slowest 7.2 days.
One from each company
26 of the 48 requests came from one Florida company, our busiest requester. So here is one from each of the 9 companies first, fastest to slowest.
Prices looked doubled up on the Chemicals list, and they wanted cost and margin there like on Parts.
New feature: The Chemicals list shows Cost, Margin and a Tax column for every chemical.
November 5. A 9-person company in North Carolina, on a free trial at the time.
6 min
to live
Techs needed to do a job’s tasks out of order.
New feature: The step-by-step task view has Do it later, and still won’t finish the job until required tasks are done.
November 6. A 10-person company in Florida.
9 min
to live
A visit put back to not started still showed the old check marks in the tech app.
Fix: A visit that’s been undone opens with a blank checklist.
November 5. A 2-person company in Florida, on a free trial at the time.
11 min
to live
George read a tech’s unfinished stops as lost. The tech had moved them to the next day.
Fix: George’s route lookups say which day a moved stop went to.
November 6. A 2-person company in Florida. Found by us before they asked.
25 min
to live
Asked George to change a price on a work order that was already invoiced.
Fix: George says up front to edit the invoice or issue a refund instead.
November 6. A 4-person company in Florida. Found by us before they asked.
25 min
to live
A tech couldn’t finish his route in the app.
Fix: The app keeps syncing after a sign-in refresh on weak signal, and late visits count on their own day.
November 4. A 10-person company on the East Coast.
27 min
to live
Saving a one-time service with line items through George kept failing.
Fix: George saves service line items the first time, and only says a change is ready when its approval card is really there.
November 7. A 3-person company in Florida. Found by us before they asked.
1 h 1 min
to live
Logging a visit after the fact needed the same task answers and readings the tech app takes.
New feature: Log Completion takes task answers, chemistry readings, filter pressure and time in and out.
November 4. A 4-person company in Arizona.
1 h 10 min
to live
George said he would look something up for them, then stopped without doing it.
Fix: When George says he’ll do something, he does it in the same reply.
October 26. A one-person company on the West Coast. Found by us before they asked.
7.2 days
to live
The full log
All 48 requests, newest first. Each one is rewritten in plain words, with the company described but not named.
A saved phone contact needed a second phone number.
New feature: Contacts can hold more than one number, and texts and calls from both show together.
A 10-person company in Florida.
35 min
to live
Saving a one-time service with line items through George kept failing.
Fix: George saves service line items the first time, and only says a change is ready when its approval card is really there.
A 3-person company in Florida. Found by us before they asked.
1 h 1 min
to live
A pump quote George prepared was blocked by a price permission, even at the catalog price.
Fix: A part George quotes from the catalog stays linked to it, so the catalog price goes through.
A 10-person company in Florida. Found by us before they asked.
1 h 1 min
to live
The nightly overdue-pools report listed pools that had been serviced.
Fix: The report now reads every visit, not just the first page.
A 10-person company in Florida. Found by us before they asked. 2 people there flagged it.
15 h
to live
Wanted to paste a screenshot straight into notes.
New feature: Paste an image into any job, customer or location note box and it attaches.
A 10-person company in Florida.
11 min
to live
George added up a tech’s time on site wrong by 8 minutes.
Fix: George adds up totals with a calculation, not in his head.
A 10-person company in Florida.
28 min
to live
On a smaller screen the jobs list hid the first search result under the column headings.
Fix: Lists no longer hide the first row, and people sort by last name.
A 4-person company in Arizona.
15 h
to live
Work orders needed a number to reference, and links to the quote and invoices that go with them.
New feature: Every work order has a number like WO-000123, linked both ways to its quote and invoices.
A 10-person company in Florida.
19 h
to live
Techs needed to do a job’s tasks out of order.
New feature: The step-by-step task view has Do it later, and still won’t finish the job until required tasks are done.
A 10-person company in Florida.
9 min
to live
Visits entered for a past route day looked like they had disappeared.
Fix: A moved stop with a logged visit stays on that route day, marked Done.
A 4-person company in Arizona.
14 min
to live
A tech’s daily miles on Time Tracking didn’t match payroll.
Fix: Time Tracking uses the odometer readings, the same as payroll does.
A 4-person company in Arizona.
8 min
to live
Wanted to find every phone contact marked as a job applicant.
New feature: Type a contact type like “applicants” into the Phone inbox search to list them all.
A 10-person company in Florida.
16 min
to live
George read a tech’s unfinished stops as lost. The tech had moved them to the next day.
Fix: George’s route lookups say which day a moved stop went to.
A 2-person company in Florida. Found by us before they asked.
25 min
to live
Asked George to change a price on a work order that was already invoiced.
Fix: George says up front to edit the invoice or issue a refund instead.
A 4-person company in Florida. Found by us before they asked.
25 min
to live
The day’s stop count on the Schedule included a stop the office had taken off.
Fix: A stop the office takes off a started route shows as Skipped and isn’t counted.
A 10-person company in Florida. Found by us before they asked.
25 min
to live
George said changes were waiting for approval when there was no approval card.
Fix: George’s check for a missing approval card catches more ways of saying it.
A 9-person company in North Carolina, on a free trial at the time. Found by us before they asked.
25 min
to live
The iPhone app closed when they opened the Phone inbox.
Fix: A text with an emoji in an unlucky spot no longer breaks the Phone inbox.
A 9-person company in North Carolina, on a free trial at the time.
13 min
to live
Prices looked doubled up on the Chemicals list, and they wanted cost and margin there like on Parts.
New feature: The Chemicals list shows Cost, Margin and a Tax column for every chemical.
A 9-person company in North Carolina, on a free trial at the time.
6 min
to live
Some text conversations dropped off the Phone inbox list even with new texts in them.
Fix: The Phone inbox is ordered by the latest text and previews the newest message.
A 9-person company in North Carolina, on a free trial at the time.
1 h 29 min
to live
Drive time showed over 3 hours for a route with about 4 miles.
Fix: Drive time leaves out time on site, and tapping Start at a stop always ends the drive.
A 10-person company in Florida.
21 min
to live
The Schedule still showed a stop as to do after the customer asked to skip that day.
Fix: Skipped stops show as skipped on the Schedule.
A 10-person company in Florida.
5 h 41 min
to live
After connecting their Quo phone account, the Phone inbox didn’t show their Quo texts and calls.
Fix: The Phone inbox opens with Quo texts and calls, plus the fixes from the first real Quo connection.
A 9-person company in North Carolina, on a free trial at the time.
1 h 12 min
to live
George sent a long list of texts one at a time in one go.
Fix: George sends at most 5 single texts at a time and points bigger sends to Text Broadcasts.
A 10-person company in Florida. Found by us before they asked.
12 h
to live
Adding a business as a customer, George split the business name into a first and last name.
Fix: George asks for the contact person’s name when he adds a business.
A 2-person company in Florida, on a free trial at the time. Found by us before they asked.
12 h
to live
A visit put back to not started still showed the old check marks in the tech app.
Fix: A visit that’s been undone opens with a blank checklist.
A 2-person company in Florida, on a free trial at the time.
11 min
to live
Asked George to copy a spa’s tasks to another pool, and the tasks came off again.
Fix: The Edit tasks window updates when tasks change somewhere else, and warns before a save would undo them.
A 4-person company in Arizona.
14 h
to live
The route week board was confusing after a rebuild: “open” numbers that weren’t open jobs, and a finished day that kept running over.
Fix: The board says “room for 3” instead, shows moved stops as moved, and a finished day shows its real finish time.
A 10-person company in Florida.
14 h
to live
Logging customer feedback from inside a visit, they couldn’t pick which visit it was about.
Fix: Log feedback lists the customer’s recent visits with the date and tech, so it counts on the right tech.
A 10-person company in Florida.
4 min
to live
Logging a visit after the fact needed the same task answers and readings the tech app takes.
New feature: Log Completion takes task answers, chemistry readings, filter pressure and time in and out.
A 4-person company in Arizona.
1 h 10 min
to live
How to tell a paid break from an unpaid one on a route.
Answer and help article: It already worked: Pause route is unpaid, Pause stop stays paid. George had given the wrong advice, and the help center now spells it out.
A 4-person company in Arizona.
8 min
to live
Drive time from the route start to the first stop looked way off.
Fix: Each stop shows only the drive that actually ended there.
A 10-person company in Florida.
5 min
to live
A pump replacement quote with options where the customer sees only each option’s total.
New feature: A Show option totals only box in the quote builder.
A 9-person company in North Carolina, on a free trial at the time.
29 min
to live
After a route rebuild, pools in the same community landed on different days and techs.
Fix: Auto-Assign and Rebalance keep a community’s pools on one tech and one day.
A 10-person company in Florida.
30 min
to live
A tech couldn’t finish his route in the app.
Fix: The app keeps syncing after a sign-in refresh on weak signal, and late visits count on their own day.
A 10-person company on the East Coast.
27 min
to live
In the tech app, adding the same part twice made two quote lines, and an unsaved quote got lost.
Fix: Adding a part again raises its quantity, and an unsaved quote is kept on the phone.
A 9-person company in North Carolina, on a free trial at the time.
27 min
to live
Asked why a tech didn’t finish her route. Quick visits were shrinking the planned time.
New feature: A Stop times setting in the Route Builder, so a planned visit is never shorter than its service time.
A 10-person company in Florida.
9 h 58 min
to live
They told the AI Front Desk never to promise a call back, and it kept promising one.
Fix: The owner’s instruction now wins over the built-in line.
A 10-person company in Florida.
5 h 54 min
to live
The first stop’s arrival estimate was a few minutes off.
Fix: The first stop’s estimate includes the drive from the route’s starting point.
A 10-person company in Florida.
7 h 27 min
to live
A customer was charged twice for the same invoice.
Fix: Fixed the double charge, and a second charge on a paid invoice is now refunded automatically.
A 10-person company in Florida.
42 min
to live
A profitability filter that lines up with when they send the monthly bill.
New feature: This Month and Last Month presets on Profitability.
A 10-person company in Florida.
54 min
to live
Rate card multipliers wouldn’t take decimals like 1.25.
Fix: Multiplier, discount and depth boxes take decimals.
A 9-person company in North Carolina, on a free trial at the time.
3 min
to live
A call the owner took over from the AI Front Desk said “Transferred”, and the transcript was cut short.
Fix: A taken-over call says so, and with recording on the transcript covers the whole call.
A 10-person company in Florida.
23 min
to live
Photos on internal notes in a phone conversation.
New feature: Add a photo to an internal note in the Phone inbox, on the web and in the tech app.
A 10-person company in Florida.
8 min
to live
Sending George an old water test for a past visit didn’t save the reading.
Fix: Re-importing a past day saves a missing water test, and George says when nothing changed.
A 9-person company in North Carolina, on a free trial at the time.
2.5 days
to live
A work order stayed open after the visit was logged.
Fix: An optional task left unchecked no longer holds a work order open.
A 10-person company in Florida.
6.1 days
to live
George kept second-guessing his own answers on follow-up questions.
Fix: George keeps what he just looked up, and reads the record you have open before he answers.
A 10-person company in Florida.
6.7 days
to live
George said he would look something up for them, then stopped without doing it.
Fix: When George says he’ll do something, he does it in the same reply.
A one-person company on the West Coast. Found by us before they asked.
7.2 days
to live
What this doesn’t show
- It’s two weeks. We started recording which change answered which request on October 26, 2026. We’ll keep adding to this page.
- The clock starts when a request reached us, usually a few minutes after the customer typed it to George. Not when they first thought of it.
- 11 of the 48 weren’t sent to us. We found them in our nightly read of George chats and reports, and fixed them before anyone asked, so for those the clock starts when we found them.
- “Live” means live on the web dashboard. A change to the tech app reaches a phone the next time the app is closed and opened.
- Not every answer was a new feature. Most were fixes, and one was a help article plus a correction to George.
- We left out two companies run by people on the Pool Founder team, so every request here is from a paying customer or one on a free trial.
Need something your software won’t do?
Start a free trial and ask George for it. If Pool Founder doesn’t do it yet, he sends it to us, and we answer you in the app. When we build it, you hear when it’s live.