Your Billing Should Not Wait on a Logged Visit
Two changes make maintenance billing more flexible in Pool Founder. First, a monthly or weekly flat-rate job can now bill on schedule even when no visit was completed that period. Second, you can queue a one-off charge onto a job and have it ride along on the next monthly or weekly invoice instead of generating a separate one.
Both exist for the same reason: the money you are owed should not depend on whether a completion happened to get logged. Some accounts are flat-rate retainers where the visit count is beside the point. And a repair or a part often needs to land on a recurring customer's bill without a whole new invoice.
Bill Monthly and Weekly Jobs Without Completions
When a maintenance job is on a monthly or weekly flat rate, you can now tell Pool Founder to invoice on the billing date regardless of how many visits were logged that period. The base rate goes out on schedule, exactly as your agreement promises.
You control this per job with the Bill even without service toggle on the job's Billing card. You can also set it while creating or editing a job's billing schedule, where the same option reads Bill even when no service is performed.
Suspended jobs are the exception. While a job is paused it will not bill, even with this toggle on, so a customer on hold never gets charged for a period you agreed to skip.
If your whole book runs this way, a billing-only operation on flat monthly rates, the setting can be switched on across every monthly and weekly job at once instead of job by job. Reach out and we can enable it account-wide.
Queue One-Off Charges onto the Next Invoice
An acid wash, a replacement part, an equipment swap: these one-time charges used to mean a separate invoice for a customer who already gets a recurring bill. Now you can stage the charge on the job and attach it to the next invoice automatically.
On any monthly- or weekly-billed maintenance job, use the Queued for Next Invoice card. Click Add charge and enter a description and an amount. When the job's next invoice generates, the queued charge appears on it as its own line item, right alongside the recurring rate.
- Charges show a clear description so the customer sees exactly what they were billed for.
- A queued charge forces an invoice to generate even if nothing else would bill that run, so it never quietly rolls forward.
- You can remove a queued charge any time before it lands on an invoice.
- The card lives on the job page, so the charge is tied to the right customer automatically.
Queued charges are for monthly- and weekly-billed maintenance jobs. Per-visit jobs do not have this card, since their charges already aggregate onto invoices per the billing schedule.
Which One Fits Your Situation
The two updates solve different problems and work well together. Bill without completions is about the recurring rate itself, keeping the base charge on schedule when the value you deliver is not tied to a visit count. Queued charges are about the extras that belong on a customer's existing bill.
A flat-rate account with an equipment repair this month can use both at once. The monthly rate bills on schedule with the toggle on, and the repair rides along as a queued line item on the same invoice, so the customer gets one clean bill instead of two.
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Try Pool Founder free for 30 daysFrequently Asked Questions
Does bill without completions work on per-visit jobs?
No. It applies to monthly and weekly flat-rate jobs, where the base rate is meant to bill on a fixed schedule. Per-visit jobs bill from completed visits by design, so there is nothing to bill when no visit happened.
What happens if the job is suspended?
A suspended job will not bill even with the toggle on. Pausing a job is the way to intentionally skip billing for a period, so suspension always overrides the setting.
Can I turn bill without completions on for every job at once?
Yes. You set it per job from the Billing card or the billing schedule setup. For billing-only accounts that run entirely on flat rates without logging visits, it can be switched on across every monthly and weekly job in your account in one step. Contact us and we can enable it account-wide.
When does a queued charge actually get billed?
When the job's next monthly or weekly invoice generates, the queued charge appears on that invoice as its own line item. If nothing else would have billed on that run, the queued charge forces an invoice to generate so it is never left waiting. You can also delete a queued charge any time before it lands on an invoice.