Show Customers the Value of Every Visit
Pool Founder now generates and sends professional service reports to your customers after each visit. Reports can include photos, chemical readings, technician notes, water chemistry data, and a direct link to the customer portal. Customers see exactly what was done without having to call you.
Configurable Report Content
You control what goes into each service report. Toggle on or off:
- Photos taken during service
- Chemical application details
- Water chemistry readings
- Technician notes
- Parts used
- Portal link for full details
Configure defaults under Settings > Service Reports. You can also override settings per report when sending manually.
Always-Visible Send Button
The Send Report button is always accessible from completed job views. Click it to preview the report, adjust what is included, and send it immediately. You can also override the recipient email or configuration for one-off situations.
Why Service Reports Matter
Customers who receive regular service reports are significantly less likely to cancel because they see the value of every visit. A report that shows "cleaned filter, brushed walls, balanced pH from 7.2 to 7.5, applied 3 tabs chlorine" turns invisible work into visible value. This transparency is one of the most effective retention tools in pool service.
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Try Pool Founder free for 30 daysFrequently Asked Questions
Are service reports sent automatically?
Service reports can be sent manually after each job completion or configured to send automatically. The Send Report button is always available on completed job views for manual sends.
Can I customize the email template?
The report email uses your company branding (logo, colors, company name). The content sections are controlled by your configuration toggles. The template itself is standardized for a professional appearance.